Different types of technology are used by tow truck companies across the country to better serve customers. To keep their offices organized and dispatch towing calls, many still use paper and pen. Others have embraced technology to be more efficient and effective in towing cars, trucks, SUVs, and trucks.
Towing companies face unique challenges that are not faced by other service industries. Their response time must be immediate. This means the dispatcher must know exactly where their trucks and drivers are, and what equipment is needed to complete each tow. There are many challenges. One is that calls come in constantly and it is impossible to predict when they will stop. A unique aspect of towing companies is their availability 24 hours a day. This means that the business does not stop and the employees do not. Click here to read about Tow truck operators beware! Drive Shaft Removal – An Important Lesson.
Many towing companies offer car removal services. These calls can be made at any hour of the day. Customers expect fast responses and don’t like waiting. A system that schedules call in real-time will help ensure better customer service. Once solutions are one company that provides these services. Obscene solutions’ towing dispatch software allows dispatchers access to the truck’s location at all times. This is an important advantage, especially if you provide roadside assistance. It is vital that the towing company responds promptly when a customer is stuck on the sidelines due to a flat tire or lockout.
North Shore Towing, Evanston, IL is one company that makes use of top-of-the-line towing technology. North Shore Towing provides car removal and roadside assistance. They will tow any vehicle regardless of the circumstances. North Shore serves the Chicago and surrounding suburbs.